General Services
What types of projects do you specialize in?
We specialize in full home remodels, custom home builds, kitchen and bathroom renovations, home additions, and outdoor living spaces. From one-room paint jobs to entire homes, we manage the entire process from start to finish.
Do you handle permits and inspections?
Absolutely. We manage permitting and coordinate required inspections with your city’s building department. We ensure all work meets code and passes every step of the inspection process. We do ask, however, that customers handle any required communication with HOAs or POAs.
What areas do you serve?
We serve homeowners from South Austin to North San Antonio and from Lockhart to Canyon Lake. If you’re unsure whether you’re in our service area, feel free to reach out.
Design & Planning
Can you help with the design process?
Yes. We currently offer basic in-house design services to help with room layouts. For more detailed design work or permit drawings, we collaborate with experienced interior designers, architects, and engineers.
Do I need architectural plans before contacting you?
Not at all. We can start with your ideas, sketches, or inspiration photos. If your project requires stamped architectural plans, we’ll coordinate with the appropriate professionals as needed.
How involved will I be in the design decisions?
That’s entirely up to you. Some clients want to be involved in every step of the process, while others prefer to hand it off and return after the final inspection. We’re comfortable working with both styles. We can meet a couple of times a week to walk through the job or check in via FaceTime once a month—or less—if that’s your preference.
Do you offer 3D renderings or visualizations?
Yes, on projects where it makes sense—especially kitchens, bathrooms, and custom builds. Renderings help you visualize the space before construction begins and ensure we’re aligned on the final design.
Project Timeline
How long will my project take?
The timeline depends on the size and scope. A kitchen or bathroom remodel may take 4–8 weeks, while full home renovations or custom builds can span several months. We’ll provide a projected schedule up front.
When can you start my project?
Start times vary based on our current schedule, material lead times, and permitting. We’re typically booked a few weeks to a few months out. Reach out early to reserve your spot.
What factors can affect the timeline?
Weather delays, material backorders, and scope changes are the most common causes of delays. We communicate early and often if anything shifts, so you’re never left in the dark.
Pricing & Payments
How much will my project cost?
Every project is unique, but we’ll provide a detailed quote after our initial consultation. Pricing depends on scope, materials, and labor. We’re transparent with costs and happy to discuss budget-friendly alternatives when needed.
Do you offer free estimates?
Yes. We offer free initial consultations and ballpark estimates. If detailed design work or extensive planning is required, we may charge a design or planning fee.
What’s included in your quotes?
Our quotes include labor, materials, subcontracted work, and site preparation or cleanup. You’ll receive a line-by-line breakdown so you know exactly what’s included.
What are your payment terms?
We typically require a deposit to secure your spot, followed by progress payments at key milestones. The final balance is due upon project completion.
Do you require a deposit? Yes. A deposit is required to schedule the work, order materials, and begin project planning. The amount varies depending on the size of the job.
Construction Process
Will I need to move out during the project?
That depends on the scope of work. For full home renovations or large additions, moving out may be necessary. For smaller jobs, we do our best to keep the space safe and livable. We’ll discuss the logistics with you in advance.
Who will be working in my home?
You’ll see members of our core team along with vetted subcontractors. All work is supervised by our project managers to ensure quality, professionalism, and accountability.
How do you keep the work area clean and safe?
We maintain a tidy and safe workspace at all times. This includes daily cleanup, protective coverings, dust control barriers, and proper disposal of debris.
Will there be a supervisor or project manager on site?
Yes. Every job has a dedicated project lead or manager who oversees the work, keeps things on schedule, and maintains direct communication with you throughout the project.
Subcontractors & Materials
Do you use subcontractors?
Yes. We work with a trusted network of subcontractors who have been carefully vetted. Everyone on site is covered by either their own or our insurance policies and is held to the same high standards as our in-house team.
Can I choose the materials and finishes?
Absolutely. While we’re happy to offer suggestions and guidance, the final choices are always yours. We can also recommend trusted suppliers and showrooms that fit your aesthetic and budget.
Can I supply my own materials?
Generally, we prefer to supply the materials ourselves to keep the project on schedule and avoid delays due to ordering errors or delivery issues. However, we’re open to special circumstances—just let us know what you have in mind and we’ll work with you to make it happen.
Licensing, Insurance & Warranties
Are you licensed and insured?
Yes. We are fully licensed and carry general liability and workers’ compensation insurance. We’re happy to provide documentation upon request.
Do you offer any warranties on your work?
Yes. We stand behind our craftsmanship with a warranty on labor and installations. Workmanship warranties are carried for a minimum of one year, with longer coverage available in some cases.
What happens if something goes wrong after the job is finished?
Reach out — we want to know. If it’s something that was missed or caused by an issue on our end, we’ll take care of it. You’ll still have a direct line to your project manager after the job is done, and we’re always happy to come take a look. We live and work in the same communities as our clients, and we want to feel good about running into you at the grocery store or local events. Sometimes that means going the extra mile, even after the final check clears.
Communication
Who do I contact if I have questions during the project?
You’ll have a dedicated point of contact—usually your project manager. We’re always available to answer questions and we encourage open, ongoing communication.
How often will I get updates?
We provide regular updates throughout the project. On longer jobs, we typically check in weekly (or more often if needed). You can always reach us by call, text, or email.
Do you provide a project schedule?
Yes. We provide a schedule with key milestones and adjust as needed. You’ll always know what phase of the project we’re in and what’s coming next.
Booking & Availability
How far in advance should I book a project?
The earlier the better. We often book projects several weeks to a few months out, especially during peak seasons. Contact us early to reserve your preferred start date.
Can you take on emergency or rush jobs?
In some cases, yes. If our schedule allows and materials are available, we may be able to fast-track a project. Let us know your timeline and we’ll do our best to accommodate it.
Past Projects & Testimonials
Can I see examples of your work?
Yes! Our online portfolio features recent projects, and we have additional photos available upon request. We’re proud of our work and happy to showcase it.
Do you have references or reviews?
Absolutely. You can read reviews from past clients on Google and other platforms. We’re also happy to provide direct references if you’d like to speak to someone who’s worked with us.
